FREQUENTLY ASKED QUESTIONS

Answers before
you need to ask.

Product, recovery, security, compatibility and ordering—explained without hiding the important limitations.

01THE PRODUCT

The product

What is Vorka?

Vorka is a two-device, local-first self-custody system. Primary is used for normal Vault activity, Recovery is stored separately for replacing Primary, and a dedicated smart-contract Vault coordinates both roles.

Is Vorka a hardware wallet?

Vorka uses dedicated encrypted USB devices, but the first release is not a standalone secure-element signing device with its own screen. Signing is coordinated by the Vorka desktop app on your computer. A separate off-computer signer is on the roadmap.

What is included in the Founding Pack?

One Primary key, one Recovery key, a USB-A to USB-C adapter, dedicated Vault setup, a Founding Vorka NFT and lifetime access to the Vorka App and supported DeFi integrations.

Why are there two devices?

Daily signing and emergency recovery are different permissions. Keeping them physically separate prevents the device used every day from also being the only path to recovery.

02SETUP AND USE

Setup and use

Do both devices need to stay connected?

No. Both are connected during initial setup. After pairing, disconnect Recovery and store it safely elsewhere. Normal activity only requires Primary.

Can I use one password for both devices?

Yes. Vorka supports one password for a simpler setup, with separate passwords available as an optional additional separation. A strong, unique password is recommended in either case.

Can I use Vorka entirely locally?

Yes. Local mode allows direct Vault operations with RPC endpoints you configure. Vorka mode adds maintained application and DeFi integrations while private keys and signing remain local.

Can I change mode later?

Yes. Local and Vorka modes change the services around the Vault, not its underlying address or Primary and Recovery roles.

03LOSS AND RECOVERY

Loss and recovery

What happens if I lose Primary?

Provision a replacement Primary, connect Recovery and authorize the Vault to replace the old Primary address. The Vault address and its assets remain unchanged.

What happens if I lose Recovery?

Primary can continue normal operations, but the independent replacement path is no longer available. Stop adding funds, contact Support and follow the migration procedure for your deployed Vault version.

What happens if I lose both devices?

Vorka cannot recreate missing private keys and has no custodial reset or backdoor. If both authorized devices and all valid replacement paths are lost, access may be permanently unavailable.

Can Recovery reverse a transaction?

No. Recovery replaces future Primary authority. It cannot reverse a transaction that was already signed and confirmed onchain.

04SECURITY AND PRIVACY

Security and privacy

Can private keys be exported?

Vorka does not provide a normal export flow after setup. However, no software-based wallet can honestly guarantee that signing material is impossible to extract while it is actively used on a fully compromised computer.

Does Vorka receive my password or private keys?

No. Password verification, decryption and signing are performed locally. Network services receive public requests and signed transaction data, not your plaintext password or private key.

What if my computer is infected?

Stop using the wallet on that computer. Malware may record input, alter what is displayed or target an unlocked session. Vorka’s two-role design improves recovery continuity; it does not make a compromised host trustworthy.

05COMPATIBILITY

Compatibility

Which operating systems are supported?

The first customer release is Windows-first. macOS is planned next, followed by Linux after the Windows flow is fully validated.

Which networks are supported?

Conflux eSpace is the initial network. Broader EVM network support is introduced as each configuration and integration is validated.

Does the adapter work with USB-C computers?

Yes. The pack includes a compact USB-A to USB-C adapter for computers that do not provide a standard USB-A port.

06ORDERS

Orders

How much does Vorka cost?

The Vorka Founding Pack costs €99. VAT and standard delivery to supported destinations are included.

Can I order more than one pack?

The online checkout is limited to one pack per order. Contact Sales for multiple packs or business requirements.

Where does Vorka ship?

Initial delivery is available to selected European Union countries shown during checkout. Consult the Order Policies pages for current shipping and return terms.

Is lifetime access really included?

Yes, for the operating lifetime of the relevant Vorka App and DeFi services. This does not guarantee that every third-party protocol or network will remain available indefinitely.

STILL NEED HELP?

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Contact Vorka for product, order or security questions that are not answered here.

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