Vorka
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VORKA SUPPORT

Start with the problem.
Keep secrets out of it.

Find the right next step for setup, recovery, orders or security. Vorka Support will never need your password or private keys.

01START HERE

Choose the closest issue.

SETUP

A device is not detected.

Reconnect one Vorka device at a time, confirm Windows can see the USB volume, then reopen the Vorka App.

Get setup help
VAULT

An operation is not working.

Record the network, app version, public Vault address and exact error message before retrying.

Get Vault help
ORDER

Help with an order.

Include the checkout email and Stripe receipt or order reference. Never send payment-card details.

Order support
GENERAL

A product question.

Check the FAQ for compatibility, package contents, operating modes and recovery answers.

Open the FAQ

02URGENT ACCESS ISSUE

Act according to what was exposed.

Primary is lost or stolen

  1. Do not connect Recovery to the same computer if compromise is suspected.
  2. Prepare a clean replacement Primary device.
  3. Use Recovery to authorize replacement of the missing Primary.
  4. Confirm the new authority before storing Recovery again.

Primary may be compromised

  1. Stop signing with Primary immediately.
  2. Disconnect the potentially compromised computer from sensitive activity.
  3. Use a trusted computer for the replacement procedure.
  4. Review recent public Vault transactions and approvals.

Recovery is missing

  1. Keep Primary secure and stop increasing the value at risk.
  2. Do not attempt unsupported contract changes.
  3. Contact Support with the public Vault address and deployed version.
  4. Follow the migration guidance provided for that version.

Both devices are unavailable

  1. Check whether either device is recoverable before taking further action.
  2. Vorka cannot recreate private keys or reset access custodially.
  3. Never pay anyone claiming they can derive the missing private keys.
  4. Contact Support only for version-specific options and verification.

03BEFORE CONTACTING SUPPORT

Send enough context to reproduce the problem.

A precise first message reduces back-and-forth. Include public technical information only.

Operating system
Edition and version
Vorka App
Version shown in the application
Issue stage
Setup, Vault, signing, recovery or order
Exact error
Text or screenshot with secrets removed
Public identifiers
Network, transaction hash or Vault address
Reproduction
Steps immediately before the issue

04CONTACT VORKA

Use the right subject for faster routing.

PRODUCT SUPPORTApp, setup, Vault and recoverycontact@mbp-enterprises.comORDER SUPPORTPayment, shipping and returnscontact@mbp-enterprises.comSECURITY REPORTPrivate vulnerability disclosurecontact@mbp-enterprises.com

For legal terms governing orders, delivery, returns and warranty, consult the dedicated policy pages before contacting Support.

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